FAQ

  • What happens if I forget my account username and/or password? Read Answer
  • Can I pre-configure the settings on my Nuclias devices prior to delivering to the end-user site? Read Answer
  • How to setup Social Login (Google, Facebook)? Read Answer
  • How can I move a device from one site to another site? Read Answer
  • How can I delete a site? Read Answer
  • Can I customise the captive portal with my own HTML code? How? Read Answer
  • How to modify the organization name on Nuclias directly? Read Answer
  • How can I remove a device from Nuclias? Read Answer
  • What is the difference between Profile and Device options under the Configure menu option? Read Answer
  • How do I manually set my device’s IP address if the device failed to connect to Nuclias? Read Answer
  • Can you set a static IP address on Nuclias Access Points? Read Answer
  • How do I create a Nuclias account? Read Answer
  • What is the difference between admin, editor, monitor, and viewer users? Read Answer
  • What is management VLAN for Nuclias? Read Answer
  • How do I upgrade the firmware of the Nuclias Access Point? Read Answer
  • How does auto-channel selection work? Read Answer
  • What do the LED Lights mean on a Nuclias Access Point? Read Answer