FAQ

  • Nuclias Cloud Tutorial Video - How to Configure and Perform Firmware Updates Read Answer
  • Nuclias Cloud Tutorial Video - How to Create and Remove Site Tags and Sites Read Answer
  • Nuclias Cloud Tutorial Video - How to Add and Assign Licenses Read Answer
  • Nuclias Cloud Tutorial Video - How to Add and Register a Single or Multiple Devices Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Radio Channel Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Advanced Radio Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Basic Radio Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure SSID Schedules Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure SSID Access Control Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Advanced SSID Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Create a Wireless Profile and SSID Read Answer
  • Nuclias Cloud Tutorial Video - How to Create a Custom Splash Page Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Basic SSID Options with WPA+WPA2 Security Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure a Captive Portal Read Answer
  • Nuclias Cloud Tutorial Video - Getting Started with Nuclias Read Answer
  • Can I pre-configure the settings on my Nuclias devices prior to delivering to the end-user site? Read Answer
  • What if an AP does not respond after a firmware upgrade or if it was interrupted? Read Answer
  • What happens if a Nuclias Access Point cannot connect to Nuclias server? Read Answer
  • What happens if I forget my account username and/or password? Read Answer
  • How to setup Social Login (Google, Facebook)? Read Answer
  • Where can I see who has logged on using their Social Login Credentials? Read Answer
  • How can adjust the amount of information displayed on the Access Point Page? Read Answer
  • Can I schedule reports to be emailed to me periodically? Weekly or Monthly for example? Read Answer
  • What will happen to the statistics if I move a device from one Site to another? Read Answer
  • How can I determine if the radio is enabled or disabled on AP? Read Answer
  • What will happen if the clock time on the devices is not synchronised with the NTP server? Read Answer
  • How fast is the polling of data for Nuclias access points? Read Answer
  • How can I find out if a user is logged into the Captive portal? Read Answer
  • How can I move a device from one site to another site? Read Answer
  • How can I delete a site? Read Answer
  • Can I customise the captive portal with my own HTML code? How? Read Answer
  • How to modify the organization name on Nuclias directly? Read Answer
  • How can I remove a device from Nuclias? Read Answer
  • What is the difference between Profile and Device options under the Configure menu option? Read Answer
  • How do I manually set my device’s IP address if the device failed to connect to Nuclias? Read Answer
  • Can you set a static IP address on Nuclias Access Points? Read Answer
  • How do I upgrade the firmware of the Nuclias Access Point? Read Answer
  • How does auto-channel selection work? Read Answer
  • What do the LED Lights mean on a Nuclias Access Point? Read Answer
  • How to reset my Nuclias devices? Read Answer